Legal
Cookie Policy
Last updated: February 22, 2026
AccessIQ, Inc. ("we", "us", or "AccessIQ") uses cookies and similar tracking technologies on the AccessIQ website at accessiq.app (the "Site") and the AccessIQ customer identity and access management platform (the "Service"). This Cookie Policy explains what cookies are, the types of cookies we use, and how you can manage your cookie preferences.
By continuing to use our Site and Service, you consent to the use of cookies as described in this policy. For more information about how we handle your personal data, please refer to our Privacy Policy.
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the website operators. Cookies can be "first-party" (set by the website you are visiting) or "third-party" (set by a domain other than the one you are visiting).
2. Cookies We Use
We use the following categories of cookies on our Site and Service:
2.1 Essential Cookies
These cookies are strictly necessary for the operation of our Site and Service. They enable core functionality such as authentication, session management, security, and accessibility. Without these cookies, the services you have requested cannot be provided.
| Cookie | Purpose | Retention |
|---|---|---|
| session_id | Maintains your authenticated session | Session (expires when browser closes) |
| csrf_token | Prevents cross-site request forgery attacks | Session |
| tenant_context | Identifies the current tenant context for multi-tenant operations | Session |
| cookie_consent | Records your cookie consent preferences | 1 year |
2.2 Analytics Cookies
These cookies help us understand how visitors interact with our Site by collecting and reporting information anonymously. They allow us to measure and improve the performance of our Site and Service.
| Cookie | Purpose | Retention |
|---|---|---|
| _ga | Google Analytics - distinguishes unique visitors | 2 years |
| _ga_* | Google Analytics 4 - maintains session state | 2 years |
| _gid | Google Analytics - distinguishes visitors within a 24-hour period | 24 hours |
| ajs_anonymous_id | Segment - anonymous visitor tracking for product analytics | 1 year |
2.3 Preference Cookies
These cookies enable the Site and Service to remember choices you have made, such as your preferred language, theme (light or dark mode), and display settings. They provide enhanced, personalized features.
| Cookie | Purpose | Retention |
|---|---|---|
| theme | Stores your preferred color theme (light/dark) | 1 year |
| locale | Stores your preferred language setting | 1 year |
| sidebar_state | Remembers sidebar collapsed/expanded state in the dashboard | 1 year |
3. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and provide other services. The third-party services that may set cookies on our Site include:
- Google Analytics - Web analytics service that tracks and reports website traffic. Google's privacy policy can be found at policies.google.com/privacy. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
- Segment - Customer data platform used for product analytics and event tracking. Segment's privacy policy is available at segment.com/legal/privacy.
- Stripe - Payment processing. Stripe may set cookies to facilitate secure payment transactions and fraud prevention. Stripe's privacy policy is available at stripe.com/privacy.
These third-party services have their own privacy policies and cookie practices, which are independent from ours. We encourage you to review the privacy policies of these third parties.
4. How to Manage Cookies
Most web browsers allow you to control cookies through their settings. You can typically find cookie management options in the "Settings", "Preferences", or "Privacy" section of your browser. The following links provide guidance on managing cookies in popular browsers:
Please note that if you choose to block or delete cookies, certain features of our Site and Service may not function properly. Essential cookies cannot be disabled as they are necessary for the Site and Service to operate.
To opt out of analytics tracking specifically, you can use the following tools:
5. Cookie Retention Periods
The retention period for cookies depends on whether they are "session" or "persistent" cookies:
- Session cookies are temporary and are deleted from your device when you close your web browser.
- Persistent cookies remain on your device for a set period of time or until you manually delete them.
The specific retention periods for each cookie are listed in the tables above. We review our cookie practices regularly and will update this policy as needed. In general:
- Essential cookies: Session-based or up to 1 year
- Analytics cookies: Up to 2 years
- Preference cookies: Up to 1 year
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this policy and, where appropriate, notify you through a prominent notice on our Site or via email.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies. Your continued use of our Site and Service after any changes to this policy constitutes your acceptance of the updated practices.
7. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at: